Answer every customer question. Automatically.
Shopbot replies to 74% of your store's support chats on its own — product questions, order tracking, returns, shipping. Your team only handles what matters.
Built for e-commerce.
Not a generic chatbot.
Every feature is wired to Shopify data — orders, products, fulfillment, policies. Your customers get real answers, not canned deflections.
Trained on your store in 4 minutes
Paste your Shopify admin token and product catalog URL. Shopbot reads your products, policies, and help docs — ready to answer before you finish your coffee.
Order tracking on autopilot
Customers ask 'Where's my order?' — Shopbot looks up the Shopify order, quotes tracking number, carrier, and ETA. No ticket created.
Human takeover in one click
When the bot hits a wall, your team sees the full conversation and can jump in from a Gmail-like inbox. Context transfers, nothing repeated.
Learn from your help docs
Drop a URL — a Notion doc, a Shopify Help page, a FAQ. Shopbot scrapes it, summarizes it, and adds it as trained knowledge.
Pre-built merchant flows
Order status, return policy, shipping times, product availability, opening hours — 5 e-commerce flows work out of the box.
Embed in 30 seconds
One <script> tag drops the chat widget on any Shopify theme. Works with 2.0 themes, headless storefronts, and custom React stores.
Live on your store in 4 minutes.
No Zapier wiring, no custom code, no agency. Just three screens.
Connect your Shopify store
Paste your admin API token. Shopbot pulls in products, collections, and policies in under 30 seconds.
Train on your help docs
Add URLs to your returns page, shipping FAQ, sizing guide. Shopbot scrapes and learns them automatically.
Embed the widget
Copy-paste one script tag into theme.liquid. Shopbot starts answering customers within minutes.
3,200+ Shopify stores ship faster support with Shopbot.
“Shopbot handles 82% of our support chats without a human. Our 3-person CX team now supports a 9-figure store. Full stop.”
“We saw a 31% lift in checkout conversion after adding Shopbot — customers get sizing answers in 2 seconds instead of bouncing to Google.”
“Black Friday weekend: 47,000 support messages. Shopbot answered 38,900 of them. I finally got to take Saturday off.”
Flat pricing. Unlimited team seats on Scale.
14-day free trial on every tier. No per-message fees, no surprise overages.
Starter
For stores up to 1,000 monthly orders.
- 1 Shopify store
- 1,000 AI conversations / month
- Shopify order lookup
- 5 pre-built support flows
- Embeddable chat widget
Growth
For growing DTC brands.
- Up to 3 Shopify stores
- 10,000 AI conversations / month
- URL-based training (unlimited docs)
- Human takeover inbox (5 seats)
- Conversation analytics
- Custom bot avatar + welcome message
Scale
For high-volume merchants.
- Unlimited stores
- Unlimited AI conversations
- Unlimited operator seats
- Priority support (15-min SLA)
- Custom flows + API access
- Dedicated onboarding